1.1 This document constitutes the legally binding Terms and Conditions ("Terms"), Privacy Policy summary, and operational policies of ClassyJets LTD ("Platform", "Company", "we", "us").

By accessing, registering on, purchasing any subscription plan, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

3.1 Travel Affiliate Module

• The Platform participates in a travel affiliate program.
• We display affiliate links for commercial travel (flights, hotels, car rentals).
• We are not a travel agent for these bookings – your contract is directly with the third‑party supplier.
• The affiliate travel partner's own terms apply alongside these Terms.

3.2 Autonomous Aviation Requisition System

The Platform provides an autonomous system to submit requisitions exclusively for:

Future Service Expansions & Excluded Offerings: Ground Handling Services, Aircraft Units & Engines for Sale, and Aircraft Spare Parts Capability List are not offered through this Platform. Any references to such services in legacy documentation are currently voided.

4.2 Your Responsibility
It is the Client's or Vendor's sole responsibility to obtain all required legal consents and official documentation, including but not limited to:

• Air Operator Certificate (AOC) verification for charter operators.
• Civil Aviation Authority (CAA) permissions and OSG approvals.
• Department for Transport (DfT) guidelines compliance.
• Valid insurance and airworthiness certificates for chartered aircraft.

4.3 Platform Role
We may request evidence of compliance, but final due diligence rests with the User. We exclude all liability for losses arising from failure to secure correct UK governmental or official documentation.

• You must provide accurate, complete registration information.
• Maintain confidentiality of your account credentials.
• You must be at least 18 years old.
• You agree not to use the Platform for illegal purposes or submit fraudulent requisitions.
• Violation of aviation or trade laws is strictly prohibited.
• Users are fully responsible for all activities that occur under their account, including subscription usage and any automated actions.

To the maximum extent permitted by English law:

• No liability for direct, indirect or consequential losses arising from affiliate travel bookings.
• Acts, omissions, safety or regulatory compliance of any Service Provider (charter operator, crew, caterer).
• Delays, cancellations, accidents in aviation services.
• Losses due to lack of required legal consents or UK governmental documentation (see Section 4).

Our total liability to you for any claim shall not exceed the total fees we earned from the specific transaction giving rise to the claim, or in case of subscription matters, the limitation in Section 12 applies.

All content, logos, software, and code on the Platform are either owned by us or licensed to us. You may not copy, modify, or reverse‑engineer any part without our prior written consent.

We reserve the right to suspend or terminate your account and access at our sole discretion, without notice, for any breach of these Terms, including subscription misuse, hacking attempts, or any activity that may harm the Platform or other Users.

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods is excluded.

Legal & Compliance Department
ClassyJets LTD
Email: legal@classyjets.com
Postal Address: 60 Tottenham Court Road, Area 1/1, Office 6865VGFitzrovia, London, W1T 2EW, United Kingdom

The Platform offers four distinct subscription tiers, each tailored to specific user roles. By subscribing, you agree to the following terms, which operate within the framework of English law (including the Consumer Rights Act 2015, Unfair Contract Terms Act 1977, and the Privacy and Electronic Communications Regulations).

12.1 Protections for the Platform against Violations, Hacking & Unauthorised Charges

12.2 Hacking, Cyberattacks & Unauthorised Access – Liability Exclusion
To the fullest extent permitted by the laws of England and Wales, ClassyJets LTD shall not be liable for any direct, indirect, incidental, or consequential damages, losses, or unauthorised charges resulting from:

• Hacking, denial-of-service attacks, ransomware, or any third-party intrusion not directly caused by our gross negligence.
• Unauthorised access to your subscription account arising from credential theft, phishing, or compromised devices.
• Malware, keyloggers, or any breach of your local network or hardware.
• Any charges, debits, or financial liabilities that were “not meant to be integrated into the system” due to erroneous user input, unauthorised API calls, or manipulation by external attackers.

12.3 “Not Meant to be Integrated” – Erroneous or Unintended System Charges
You acknowledge that subscription billing relies on third‑party payment processors (Stripe, PayPal, etc.). In the unlikely event that a system malfunction, integration error, or unauthorised intrusion causes charges that were not intended (e.g., duplicate billing, wrong amount, or charges for a cancelled subscription), our liability is limited to correcting the error by refunding the specific erroneous amount, provided you notify us within 30 days of the charge. Under no circumstances will the Company be liable for any consequential, reputational, or indirect losses related to such erroneous charges, nor for any charge that results from a user’s misconfiguration of automated billing settings. You agree to hold the Company harmless from any claim based on “unintended integration” unless we have committed fraud or gross negligence.

12.4 Prohibited Conduct & Platform Safeguards
The following actions constitute material breaches and may result in immediate termination of your subscription without refund:

• Attempting to bypass security measures, reverse‑engineer the Platform, or launch automated attacks.
• Sharing subscription credentials across multiple organizations (each subscription is for a single legal entity or individual).
• Using the Platform to facilitate illegal charters, unlicensed crew operations, or fraudulent catering orders.
• Uploading malicious code, false requisitions, or any data that undermines system integrity.

12.5 Limitation of Liability for Subscription Services
Our total aggregate liability arising from or relating to any subscription plan (free or paid) shall not exceed the total subscription fees paid by you in the six (6) months preceding the event giving rise to the claim, or £100, whichever is higher. Nothing in this Section excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under English law.

12.6 Modification, Suspension & Statutory Rights
We may modify subscription features with 30 days' notice (email or platform notification) provided that we do not materially reduce core benefits during an active paid term. We reserve the right to suspend any subscription immediately if we reasonably believe your account poses a security risk or violates applicable laws. Your statutory rights under the Consumer Rights Act 2015 (including the right to a refund for faulty digital content) remain unaffected.

These subscription provisions are specifically drafted to comply with the laws of England and Wales, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For any dispute, the courts of England and Wales shall have exclusive jurisdiction.

This Refund Policy applies to all services facilitated by ClassyJets LTD. It is designed to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and other applicable laws of England and Wales. The policy reflects the unique nature of aviation services, freelance crew engagements, bespoke catering, and third‑party affiliate bookings.

13.2 Statutory Cooling‑Off Period (Subscriptions & Digital Services)
Under the Consumer Contracts Regulations 2013, if you are a consumer (not a business) and you purchase a subscription plan online, you have the right to cancel within 14 days of the transaction, provided you have not accessed the subscription benefits. Once you use any premium feature (e.g., submitting a requisition, viewing contact details, or posting an aircraft), the right to cancel is lost. For all other services (charter, crew, catering, affiliate), the statutory cooling‑off period does not apply because they are service contracts that begin immediately upon confirmation.

13.3 No Refund for “Unintended Integration” or Hacking Events
As stated in Section 12, if unauthorised charges appear due to hacking, credential theft, or system errors not caused by our gross negligence, we will correct the error only where proven. We will not issue refunds for amounts that were not meant to be integrated if the user failed to maintain security or delayed reporting. Any refund under this section is capped at the amount erroneously charged, with no consequential damages.

13.4 Contact for Refund Requests
All refund requests must be sent to refunds@classyjets.com with the subject line “REFUND REQUEST – [Service Type] – [Order/Booking Reference]”. Provide a clear explanation and supporting evidence. We aim to respond within 5 business days.